Fall CIO Roundtable – Save the Date!

Join us for a 2-day roundtable event hosted by Excellus BCBS. We will be allowing up to a total of 7 attendees from each plan. Stay tuned for agenda and more information!

Dates:
September 20th and
September 21st
Time:
12:00 PM – 5:00 PM Eastern Time
Location:
Virtual
12:00 PM - 12:15 PM

Opening Remarks

Presenters
Bruce Jones & Cindy Langston
 
12:15 PM - 12:45 PM

State of Excellus

Presenters
Jim Reed & Barry Thornton
 
12:45 PM - 1:00 PM

Ice Breaker

Presenters
Bruce Jones & Michelle Wegman
 
1:00 PM - 2:00 PM

Driving IT Innovation

Presenter
TBD
During this session you will learn about how the Enterprise IT Emerging Technology Team at Excellus is helping the organization achieve business goals through technology-driven solutions. The team provides strategic consulting services, research and analysis, competitive intelligence reporting, and oversees technology innovations initiatives that align with business objectives to help accelerate the delivery of solutions to our customers.
2:00 PM - 2:15 PM

** Break **

 
2:15 PM - 3:15 PM

Culture & Innovation Keynote

Presenter
Gregg Lederman
Your company culture is closely aligned with your ability to be innovative. Gregg is a leader in culture and is highly sought out as a keynote speaker. After this session you will understand why. Humans have three primary cravings at work that, once fulfilled, make them happier and more productive. If you want to create a culture that supports innovation, then these cravings must be met, and Gregg will show you how. Gregg has been working with Excellus for over ten years on our culture journey to become a highly engaged workforce. This is a session you don’t want to miss. Gregg is a high energy presenter and will have all of you captivated.
3:15 PM - 4:15 PM

User Experience and 3rd Party/Vendor Integration

Presenters
Tom Kriwox & Paulina Narchus
As buy/partner models become more frequent in the digital space, it’s become increasingly important to ensure that user experience stays at the forefront. We will touch on how UX needs to be a decision point upfront when making vendor decisions, all the way through to the implementation and how the best user experience can be achieved with the right integration decisions. Examples will include integration with InstaMed and HealthSparq.
4:15 PM - 4:45 PM

Clinical Data Strategy & Provider Partnerships

Presenters
Roger Benn and Mary Stubley
Excellus has been very successful with our Accountable Cost & Quality Agreements (ACQAs) and Value Based Payment program. Come learn about our clinical data strategy and how this is driving favorable results for the health plan.
4:45 PM - 5:00 PM

Day 1 Wrap Up

Presenter
Bruce Jones
 
12:00 PM - 12:15 PM

Opening Remarks

Presenter
Bruce Jones
 
12:15 PM - 1:15 PM

Advanced Call Data Analytics

Presenters
Alex Levi and Matt Giglia
Learn how Excellus is using the Azure cloud platform and advanced analytics to translate our Customer Care Center recordings into meaningful insights on why members and providers are calling. In addition, the sentiment around callers drives increased visibility into the advocates performance. This is enabling us to make upstream improvements to reduce call volume and improve member satisfaction.
1:15 PM - 2:15 PM

Transforming Data Visualization at Excellus

Presenters
Kristopher Kaminski and Darren Picciano
Satisfying the needs for reporting, data discovery, data visualization and data science requires more than one platform. Excellus will discuss our ecosystem of Business Intelligence Platforms, how each platform is used, how they fit together, and what our strategic direction is for each. In this session we will walk through a sample of modern dashboards and discuss how they were built and the business value that is derived from them.
2:15 PM - 2:30 PM

** Break **

 
2:30 PM - 3:00 PM

Breakout Session

How do you drive Innovation within your plan
3:00 PM - 4:00 PM

BCBSA CIO Topics

Presenter
Lachlan Tidmarsh
 
4:00 PM - 4:30 PM

Next CIO Roundtable

Presenter
Sue Kozik
 
4:30 PM - 5:00 PM

Closing Remarks

Presenters
Bruce Jones & Cindy Langston
 
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