When it comes to Medicare, sometimes you just want to talk to someone face to face. At Excellus BlueCross BlueShield, our local team is here for you every step of the way.

If you're already an Excellus BCBS Medicare member, visit our Medicare Advantage Plan page to view plan highlights and additional member resources.

Medicare Plans Seminars

Attend a Medicare Plans Seminar to learn about the basics of Medicare in a low-key, group setting. You’ll also receive an overview of the Medicare Advantage and Medicare Supplement plans offered by Excellus BCBS. These events are free and there is absolutely no obligation to enroll.

Register for a Medicare Seminar

Mobile Office Hours

If you prefer to meet individually with a local Medicare Sales Advisor, we’ve got you covered. Our advisors have appointments available year-round in locations throughout the community. Reserve an appointment and we’ll help you understand your options. There's no obligation to enroll and it's absolutely free.

Register for Mobile Office Hours

1-on-1 Medicare Consultations

For a combination of flexibility and personal attention, our expert Medicare Sales Advisors are available for 1-on-1 consultations at a time and place that’s convenient for you. Request a consultation and we’ll help you understand your options, review coverage, and answer any questions you may have.

Request a 1-on-1 Consultation

Need Help?

Speak with one of our dedicated Medicare Sales Advisors.
Call: 1-800-671-6081
TDD/TTY: 1-800-662-1220

Monday - Friday:
8 a.m. to 8 p.m.

From Oct. 1 - March 31:
advisors are also available weekends 8 a.m. to 8 p.m.

Closed Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day


Call Customer Service toll-free at 1-877-883-9577 (TTY/TDD 1-800-662-1220) 8 a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Dec. 31, representatives also are available weekends from 8 a.m. to 8 p.m.