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Need Help? We're Here for You!

Customer Care
Speak with one of our dedicated Medicare representatives toll-free. 
Call: 1-877-883-9577 
TTY/TDD: 1-800-421-1220
Hours: 8 a.m. - 8 p.m., Monday - Friday. From Oct. 1 to Feb. 14, representatives will be available seven days a week from 8 a.m. to 8 p.m.  

Pharmacy Help Desk
This is a dedicated customer service line staffed by individuals trained to handle all your prescription-related questions, toll-free. 
Call:  1-877-883-9577 
TTY/TDD: 1-800-421-1220
Hours: 8  a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Feb. 14, representatives also are available weekends from 8 a.m. to 8 p.m.

Personal Health Coaches
Our Personal Health Coaching program provides you with education on health care questions at no cost. 
Call:  1-800-348-9786 
TTY/TDD: 1-877-471-7033
Hours: 24 hours a day, 7 days a week.



Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. .
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