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Contact Information for Providers
Email Us:
For general inquiries, follow these links to send a private, secure message to us. If you a need an immediate response, please call by telephone.

If you are seeking information related to a specific member, you must log in or call our office.
  • To email Provider Services please select your location/type of inquiry.
  • For Prescription Drug questions, email our Prescription Drug Help Desk.
  • For Web username/password problems, email our Web Security Help Desk.
  • For technical Web issues, email our Webmaster.
Call Us:
To reach us by telephone, call the telephone number for the Excellus office nearest you.
Provider Relations Representatives: Find your local representative
Customer Care:
  • All Regions:
Call 1-800-920-8889
Dental Services:
  • All Regions:
Call 1-800-724-1675
Electronic Services / Claims Clearinghouse:
  • In Central New York
    and Central New York Southern Tier:
Call 1-800-548-6017
  • In Rochester:
Call 1-877-843-8520
  • In Utica:
Call 1-877-843-8520
Case & Disease Management:
  • All Regions:
Call 1-800-434-9110
Mail Us:
Our Mailing Address for: Print This Address
(Claims, Membership Enrollment forms, and related Correspondence)
  • Excellus BlueCross BlueShield
    P.O. Box 22999
    Rochester, NY 14692
Our Corporate Street Address for: Print This Address
  • In the Central New York and Southern Tier Regions:
    Excellus BlueCross BlueShield
    333 Butternut Drive
    Syracuse, NY 13214-1803
  • In the Rochester Region and Nationwide:
    Excellus BlueCross BlueShield
    165 Court Street
    Rochester, New York 14647
  • In the Utica Region:
    Excellus BlueCross BlueShield
    Utica Business Park
    12 Rhoads Drive
    Utica, NY 13502
Visit Us:
Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.
Print This List
  • Binghamton:
    53 Chenango Street
    Binghamton, NY 13901
  • Elmira:
    150 N. Main Street, Suite 1
    Elmira, NY 14901
  • Oneonta:
    189 Main Street, Suite 101
    Oneonta, NY 13820
  • Plattsburgh:
    14 Durkee Street
    Suite 250
    Plattsburgh, NY 12901
  • Rochester:
    165 Court Street
    Rochester, New York 14647
  • Syracuse:
    400 South Salina Street
    Syracuse, NY 13202
  • Utica:
    Utica Business Park, 12 Rhoads Drive
    Utica, NY 13502
  • Watertown: (8 a.m. to Noon only)
    215 Washington Street
    Suite 112
    Watertown, NY 13601
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