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To reach us by phone, call the telephone number for the Excellus BlueCross BlueShield office nearest you.
Provider Relations Representatives: Find your local representative
Customer Care:
  • All Regions:
Call 1-800-920-8889
Dental Services:
  • All Regions:
Call 1-800-724-1675
Electronic Services / Claims Clearinghouse:
  • In Central New York
    and Central New York Southern Tier:
Call 1-800-548-6017
  • In Rochester:
Call 1-877-843-8520
  • In Utica:
Call 1-877-843-8520
Case & Disease Management:
  • All Regions:
Call 1-800-434-9110
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