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To reach us by phone, call the telephone number for the Excellus BlueCross BlueShield office nearest you.
Provider Relations Representatives: Find your local representative
 
Provider Services:
  • In Central New York
    and Central New York Southern Tier:
Call 1-800-920-8889
  • In Rochester:
For HMO/Managed Care:
Call (585) 454-4951
or 1-800-462-0116
For Traditional/ Indemnity:
Call (585) 454-5125
or 1-800-942-4254
  • In Utica:
Call 1-800-311-3536
  • In Watertown:
Call 1-800-311-3536
  • In Oneonta:
Call (607) 433-2113
or 1-800-317-5658 ext. 204
 
Dental Services:
  • All Regions:
Call 1-800-724-1675
 
Electronic Services / Claims Clearinghouse:
  • In Central New York
    and Central New York Southern Tier:
Call 1-800-548-6017
  • In Rochester:
Call 1-877-843-8520
  • In Utica:
Call 1-877-843-8520
 
Case & Disease Management:
  • All Regions:
Call 1-800-434-9110
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