For Web Password Resets or Technical Issues:
- Call Our Web Help Desk at 1-800-278-1247 Hours
Monday – Thursday, 8 a.m. to 4:30 p.m. Friday, 9 a.m. to 4:30 p.m. EST Close
For Prescription Drug Questions:
- Call Our Pharmacy Help Desk at 800-724-5033 Hours
Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. EST Close
For Claims, Benefits and All Other Questions:
- Call the number on your Member ID Card for personalized care.
- Don’t have your ID Card handy?
- Medicare Members: Call 1-877-883-9577 Hours
Monday - Friday 8 a.m. to 8 p.m. From Oct. 1 to Feb. 14, representatives are available seven days a week 8 a.m. to 8 p.m. EST Close
- Other Members: Call 1-800-499-1275 Hours
Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 7 p.m. and Saturdays 9 a.m. to 1 p.m. EST Close
Need Language Translation?
We offer a service that translates our members' questions and medical providers' answers into more than 140 languages. Call the number on your member ID card for more information.