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For Web Password Resets or Technical Issues:

  • Call Our Web Help Desk at 1-800-278-1247 Hours
    Hours: Monday – Thursday, 8 a.m. to 4:30 p.m. Friday, 9 a.m. to 4:30 p.m. EST  Close

For Prescription Drug Questions:

  • Call Our Pharmacy Help Desk at 800-724-5033  Hours
    Hours: Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. EST  Close

For Claims, Benefits and All Other Questions:

  • Call the number on your Member ID Card for personalized care.
  • Don’t have your ID Card handy?
    • Medicare Members: Call 1-877-883-9577 Hours
      Hours: Monday - Friday 8 a.m. to 8 p.m. From Oct. 1 to Feb. 14, representatives are available seven days a week 8 a.m. to 8 p.m. EST  Close
    • Other Members: Call 1-800-499-1275 Hours
      Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 7 p.m. and Saturdays 9 a.m. to 1 p.m. EST  Close

For TTY/TDD:

  • Call 1-800-421-1220

Need Language Translation?

We offer a service that translates our members' questions and medical providers' answers into more than 140 languages. Call the number on your member ID card for more information.
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