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Call the number on your Member ID Card for direct service, or call our National Account Service Units:
  • In the Central New York and Southern Tier, call 1-800-734-4069
  • In Rochester, call 1-877-253-4797
  • In Utica, call 1-800-756-4750
  • For Prescription Drug questions, call (585) 454-5338 or 1-800-724-5033
  • For Website issues, call 1-800-278-1247 (Monday-Thursday 8 a.m. to 4:30 p.m. and Friday Friday, 9 a.m. to 4:30 p.m. EST)
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