Excellus Bluecross BlueShield logo
Login | Register | Forgot Username | Forgot Password
Quick Links
Program Offerings
Medical & Administrative Policies
Clinical Practice Guidelines & Patient Information Sheets
Centers of Excellence
Managing Illness
Preventive Health Programs
Prescription Drug Policies
Medical Directors
Health Management Programs
Health Management Programs
Our Member Care Management Programs provide interventions and materials for members with conditions that can be significantly improved through self-care. Our team can help members understand their condition and treatment options, and encourage treatment plan adherence. There are no additional fees for participation.

Chronic Care Management

Care for members with long lasting or recurrent conditions
Our chronic care management programs offer your patients the opportunity to work directly with a nurse care manager. The goal is to develop a partnership with the member, the nurse case manager and the member’s physician. Call our Member Care Management Team at 1-800-860-2619.
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Coronary Artery Disease (CAD)
Diabetes

Complex Care Management

Care for members with potentially catastrophic illness
Our complex care management programs help patients with conditions that require a greater intensity of management, such as cancer, HIV, Stroke, chronic pain, traumatic injuries and transplants. Call our Member Care Management Team at 1-800-860-2619.

Special Programs

Healthy Baby, Back Pain and Specialty Care Navigator
Our special programs provide your patients with helpful information on topics such as pregnancy, infant care and back pain. Call our Member Care Management Team at 1-800-860-2619.:

24/7 Nurse Call Line

Chronic condition support and a symptom-management line accessible 24 hours a day every day. Your patients can contact our 24/7 Nurse Call Line at 1-800-348-9786 (TDD/TTY 1-800-421-1220).

Palliative Care

Palliative care is a type of care for people who have illnesses that do not go away and often get worse with time. The goal of palliative care is to improve quality of life - not just in the body, but also in the mind and spirit. Many people combine palliative care with other types of treatment.
Palliative care can help manage symptoms, pain, or side effects from treatment. It can help people cope with their feelings about living with a chronic illness. It may even help with planning for future health and medical care.
In the past, palliative care was mostly used to treat people receiving hospice care. Today, this type of care can help anyone who has an illness or disease that cannot be cured. More and more health professionals are using palliative care, and many are specially trained to provide it.
Image: Together, we're better.
Home     News & Updates    Print Forms    About Us    Fraud & Abuse    Glossary    Accreditations   
Copyright © 2015, Excellus BlueCross BlueShield, a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved. View our Privacy Policy for information on how we protect your privacy. Use of this site indicates your acceptance of our Terms of Use. Follow this link to view our 31 county New York State service area. You will need Internet Explorer or Firefox to use the secure features of this site.