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Broker News | October 2016 | Vol. 11 No. 11
Broker News | October 2016 | Vol. 11 No. 11

Dedicated Assistance Line for Brokers with Small Group Accounts

(for brokers only)

From November 2016 through February 2017 a dedicated phone line will be available to assist you with questions about your small group accounts.

Representatives staffing the line will be able to help you with:

  • Billing questions
  • Roster requests
  • Temporary Member Cards
  • Summary of Benefits and Coverage (SBC) requests
  • Probation/Eligibility requests
  • Verification of enrollment or cancellation requests
  • Escalation of membership inquiries you’ve submitted through our web site

For all other inquiries, please continue to use our external database/Enrollment and Billing Support form.

This number is only for small group assistance. You should continue to contact your dedicated Account Service Representative for all large and experience-rated group inquiries.

For additional broker resources, please visit ExcellusBCBS.com/broker.

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