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Broker News | August 2018 | Vol. 13 No. 8
Broker News | August 2018 | Vol. 13 No. 8

New Group Numbers and Member Cards for Dental Groups

We have some updates coming to our dental claims processing system for groups currently covered under the dental plan. The new system will improve the overall member experience with simpler, easier-to-understand explanation of benefits, anytime access to convenient web tools, and more.

  • As a result of this change, groups will also be assigned a new group number. Your groups will begin receiving letters alerting them to this change. There are three different migration dates—November 1, 2018; January 1 or March 1, 2019. The letter will indicate the date for a specific group.
  • Members will also be receiving new Member Cards prior to their group's migration date. A brief explanation of why they are receiving the new cards will be included with the ID card mailing.
  • The change in group number does not impact your benefits or change your renewal date.

A sample letter and summary of changes are below. 

Please contact your account consultant with questions.


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