Not Sure Where to Go for Answers? Refer to Our Updated Contact Guide
Have a question and not sure whom to contact?
Excellus BlueCross BlueShield has created a quick reference guide (PDF) to help streamline the process for you.
This guide provides information on when and how to contact Account Services, Membership and Billing, Customer Service, as well as information on the Web Help Desk and Web inquiries. The new Contact Guide (PDF) should help to ensure that you are getting to the right department the first time.
To request printed copies of the new Contact Guide, please contact your Account Service Consultant directly and reference form number B-4152.