Helpful Tip about Subscriber Addresses
Throughout the year, many communications are sent directly to our subscriber population, some of which include:
- New Member Packets
- Monthly Health Summaries
- Identification Cards
- Certificates of Coverage
Please make sure that we are always provided with the employee's most current, correct and full address, to ensure receipt of this important information.
To update or change a subscriber's address, the subscriber can contact Customer Care by calling the number on their identification card, or you can contact the Membership Inquiry Unit at 1-800-724-5032 during business hours.
We also accept paper requests from groups and brokers to change a subscriber's address. Please complete one of our approved applications, and mail it to us at PO Box 22999, Rochester NY 14692.
Address updates can also be sent to us via the Secure Email Process, also noted on page 9 of our Summer 2013 Group Administrator Guide (PDF).