Heads-Up for Your Groups: Setting Up Online Accounts for Employees
If your employer groups set up online accounts for their employees, be aware that they may be putting themselves at risk for unauthorized access to employees’ protected health information (PHI) – specifically, claim information.
We recommend that employers avoid setting up online accounts on behalf of employees. If employees need assistance setting up their online accounts, employers may instruct them to call our Web Help Desk at 1-800-278-1247. Web Help Desk hours are: Monday through Friday, 9:00 a.m. to 4:30 p.m. EST.
If employers do assist employees with setting up an online account, employees should change their account passwords immediately after setting up their account. This will ensure that employer and employee are protected from real or perceived unauthorized access to the employee’s online account.