Not Sure Who to Contact for Answers – New Contact Guide Now Available
Have a question and not sure whom to contact? Excellus BlueCross BlueShield has created a quick reference guide (PDF) to help streamline the process for you.
This guide provides information on when and how to contact Account Services, Membership and Billing, Customer Service, as well as information on the Web Help Desk and Web inquiries. Also included is a list of some of our most Frequently Asked Questions that may help get you the answers you need without wasting valuable time. The new Contact Guide (PDF) should help to ensure that you are getting to the right department the first time.
To request printed copies of the new Contact Guide (PDF), please contact your Account Service Consultant directly and reference form number B-4152.