Reminder About Protected Health Information and Its Importance
As of April 14, 2003, privacy laws prohibit Excellus BlueCross BlueShield from sharing our members’ protected health information with another person or organization without their permission.
What is protected health information (PHI)?
PHI is any information that can identify an individual and his/her past, present or future physical or mental health condition. Examples of PHI are: name, member ID number, social security number, address, type of health care benefits, claim information, etc.
If you are assisting one of our mutual members, please remember to have him/her complete and sign the Authorization to Share My Protected Health Information form. Excellus BlueCross BlueShield will not be able to release claim or medical information to you unless we have received a signed authorization form from the member. Examples of information that we cannot disclose include, but are not limited to, claim status/payment information or benefits used.