Next System Upgrade on January 1, 2013
Effective January 1, 2013, we will move our Medicare business and more of our commercial business to the new Facets claims processing system.
The system upgrade will provide you with an enhanced level of service, including faster and more accurate claims processing, increased flexibility, and self-service tools that will improve your overall experience with Excellus BlueCross BlueShield. Please note, the benefits associated with your products will not change as a result of the system upgrade.
For the latest updates and information regarding the system upgrade including a brochure, detailed timeline, member tools and Q&As, visit our System Upgrade page. See the "timeline" tab for key dates related to the January 1 system upgrade.
Your Account Consultant is your point of contact for system upgrade-related questions or support.