Contact Information for Members

Pay your bill, submit your claims, or submit membership enrollment forms by mail. For all other customer needs, feel free to stop by one of our walk-in locations. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays. For Resource Center Hours, see below.

Mail Forms and Payments


Direct Premium Payments
Excellus Health Plan
P.O. Box 5267
Binghamton, NY 13902-5267

Group Premium Payments
Excellus Health Plan
P.O. Box 5266
Binghamton, NY 13902-5266

Claims and Membership Forms
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121

View Our Locations


Plattsburgh Location
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
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Rochester Location
165 Court Street
Rochester, New York 14647
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Utica Location
Utica Business Park, 12 Rhoads Drive
Utica, NY 13502
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Watertown Location
(8 a.m. to Noon - Only)
215 Washington Street
Suite 112
Watertown, NY 13601
Map

Visit A Resource Center

View Hours and Details

Greece Center
1946 West Ridge Road
Rochester, NY 14626

Syracuse Center
221 South Warren Street
Syracuse, NY 13202