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Employer News | February 2016
Employer News | February 2016

Community Rated Membership & Billing Phone Line Discontinued May 1st

Our Community-Rated Membership and Billing Line will be closing on May 1, 2016. Please know that you will still have access to add a new member or change and cancel members using our 'Enrollment & Billing Support' form.

Improving Enrollment & Billing Support

Membership inquiries using the 'Enrollment & Billing Support' form will now be delivered into a database where we can more easily track and monitor their status. Other changes include:

  • New Status Alerts - The system will now send an email with a tracking number once your inquiry is assigned. You can use this tracking number if you need to contact us regarding your inquiry. You'll also receive an email when it's complete.
  • Missing or Incorrect Information - If your inquiry is missing information or if there is a problem with a file, the system will send an email to let you know what's wrong so you can submit a new request.

We hope these changes will help to keep you informed of the status of your inquiry and eliminate your need to call.

If you do not have a login today, it's easy to request one:

  • Go to excellusbcbs.com/login
  • In the "Not Yet Registered?" section, select the appropriate option; click 'Go'
  • Complete all fields; click 'Submit'
  • Your request will be completed within 24-48 hours

Access the 'Enrollment & Billing Support' form login

If you have any questions pertaining to the new process, please do not hesitate to contact your dedicated account manager or broker.


 

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