Excellus Bluecross BlueShield logo
Login | Register | Forgot Username | Forgot Password
Program Offerings
By Phone
By Email
By Mail
Visit Us In-Person
News & Updates
Print Forms
About Us
Compliance Notices
Employer News | July 2016
Employer News | July 2016

On-demand Access to Affordable, Quality Health Care with MDLIVE

At Excellus BCBS, we’ve embraced telemedicine because it has the potential to reduce barriers to care and decrease costs for our members.

We know that the ideal way for patients to get care is with their doctor who knows them best and has their medical histories. But when the physician isn't available and it isn't a real emergency, telemedicine is emerging as a viable option that is more convenient and less expensive than the alternative of an urgent care center.

By partnering with MDLIVE, a leader in telemedicine, Excellus BCBS is providing an easy-to-use platform offering the convenience of an in-person doctor visit without the hassle of leaving home, waiting a long time in a crowded ER or urgent care office, or paying a high copay for those services. A member can call or videoconference with a physician 24 hours a day, seven days a week, 365 days a year. Within a few minutes, members can see a doctor or schedule an appointment.

Participation in the telemedicine program for self-funded, which includes claims based billing and minimum premium coverage, is available now through a buy up option. For more information and pricing please contact your sales representative today

Telemedicine will be included for all commercial fully-insured groups beginning January 1, 2017 based upon contract renewal date.


When to use telemedicine

  • 24/7/365
  • If your primary care doctor is not available
  • Instead of going to the ER or an urgent care center (for a non-emergency issue)
  • To request prescription refills*
  •  If traveling and in need of medical care

Common conditions treated

  • Allergies
  • Asthma
  • Bronchitis
  • Cold & Flu
  • Diarrhea
  • Ear Infections
  • Fever
  • Headache
  • Infections
  • Insect Bites
  • Joint Aches
  • Rashes
  • Sinus Infections
  • Skin Infections
  • Sore Throat
  • And More!

Pediatric Care**

  • Cold & Flu
  •  Constipation
  • Ear Infections
  • Nausea
  • Pink Eye
  • And More!

About the doctors

  • On average, doctors have 15 years of experience practicing medicine and are licensed in New York state
  • Specialties include primary care, pediatrics, emergency and family medicine
  • A member may even see their own doctor in the roster, local doctors are invited to join MDLive

 

Cost of a telemedicine visit for insured employees

  • FREE registration
  • Once you’ve registered: Payment by credit card or your health savings card will be required depending on your plan type

- If you do not indicate you are an insured member of Excellus BCBS: $49.00 charge

  • Co-insurance is based on a flat rate of $40 per MDLIVE visit
  • Co-payment responsibility varies by group and plan
  • Our telemedicine service partner, MDLIVE, will be aware of your co-payment amount when you contact them

ExcellusBCBS.com/Telemedicine
1-866-692-5045

*MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. For complete terms of use visit mdlive.com/pages/terms.html

**Parents must be present on each call for children under age 18.

Disclaimers: MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE phone consultations are available 24/7/365, while video consultations are available during the hours of 7 am to 9 pm ET 7 days a week or by scheduled availability. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/pages/terms.html 010113. MDLive is an independent company, offering telehealth services in the Excellus BlueCross BlueShield service area. Excellus BlueCross BlueShield is a nonprofit independent licensee of the Blue Cross Blue Shield Association.

Home     News & Updates    Print Forms    About Us    Fraud & Abuse    Glossary    Accreditations   
Language Assistance and Non-Discrimination Notice

Copyright © 2018, Excellus BlueCross BlueShield, a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved. View our Web Privacy Policy for information on how we protect your privacy. Use of this site indicates your acceptance of our Terms of Use. Follow this link to view our 31 county New York State service area. You will need Internet Explorer or Firefox to use the secure features of this site.