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Online Member Enrollment & Updates
Online Member Enrollment & Updates

We offer three types of enrollment options to meet your business needs.

Web Enrollment
Enjoy the convenience of performing enrollment and daily account maintenance on our Web site. Access is available to all group accounts, and brokers who are authorized by the group.

Enjoy these Features

  • Enroll a new employee, add or remove a dependent, update a member's coverage, cancel a policy, or reinstate a canceled policy (within 30 days)
  • View a roster of your subscribers
    • View and sort by subgroup, name, age, date of birth, active/terminated status
    • Save as an Excel spreadsheet to make reconciliation of  bills easier
  • View and update a member's policy (change address and/or phone, change doctor)
  • Order ID cards
  • Receive immediate confirmation of your changes


How it Works

Web enrollment offers two options:

Option 1: You enter employee applications and policy updates on our Web site 

Option 2: Employees submit the changes and you review, approve and release them

Get Started Today!

Step 1: Set up a Web Account -

Once processed, we will send you an email with your Username and Password and can log in to complete the registration process.

Step 2:  Obtain an Enrollment Code for Your Group - You'll also need to repeat this step each time a new group number is added for your organization.

Learn More

Take a tour or follow this link to learn about our Enrollment Training Program.
Electronic Enrollment
Electronic enrollment is a method of submitting enrollment files electronically and exchanging data that is compliant with the Health Insurance Portability and Accountability Act (HIPAA).
Benefits of Electronic Enrollment
  • Enjoy faster service
  • Activity via a secure server
  • Use less paper
  • Experience less manual intervention with automatic updates of new additions and deletions

Learn More
If you are currently submitting on paper or via our Web and would like to discuss your options for electronic enrollment, please contact our eOutreach Team.
Paper Enrollment
Paper enrollment is our traditional method of enrolling new members and making changes to a member's coverage. The guidelines to follow are:
  1. Only Excellus BlueCross BlueShield-approved applications that are complete and legible are acceptable forms of enrollment.
  2. Applications that are missing information or are not legible will be returned for completion.
  3. Submit activity as it occurs to ensure timely setup of benefits. Please do not send activity with your premium payment.
  4. Mail the completed application to: Excellus BlueCross BlueShield, PO Box 22999, Rochester, NY 14692.
  5. Copies of applications and applications that are outdated will no longer be accepted.
  6. Annual open enrollment and renewal activity should be received no later than 30 days prior to the effective date requested to reduce the risk that members will not receive benefits or ID cards by the date requested. This will also allow for billing accuracy.
  7. Anytime further documentation is required for enrollment, it should be sent with the enrollment application.
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