Excellus Bluecross BlueShield logo
Login | Register | Forgot Username | Forgot Password
Program Offerings
By Phone
By Email
By Mail
Visit Us In-Person
Frequently Asked Questions
News & Updates
Print Forms
Compliance Notices
Email Us
Email Us
Our representatives will respond within one business day. If you a need an immediate response, please call by telephone. If you enrolled through the NY State of Health Marketplace, please return there to update your policy.
How Can We Help You?

Change Name, Social Security Number, or Date of Birth

Ask Prescription Drug Question

Request Prior Coverage Verification

Get Help with Web Site

All Other Questions

Recognize a Customer Service Employee

Excellus BlueCross BlueShield is committed to service excellence when it comes to interactions with external customers. Our Customer Service employees have a role in helping the organization achieve a superior level of customer satisfaction.
We'd like to hear from you!
If you would like to recognize a Excellus BlueCross BlueShield Customer Service employee that has performed above and beyond expectations, resulting in an exceptional customer experience, please click on the 'Recognize an Employee' button below.
Image Link: Recognize an Employee

Submit a Claim

Step 1: Select a Claim Form:

(Optional) If you didn't expect to receive a bill from the provider

Step 2: Fill Out the Form & Save it to Your Computer


Home     News & Updates    Print Forms    About Us    Fraud & Abuse    Glossary    Accreditations   
Copyright © 2015, Excellus BlueCross BlueShield, a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved. View our Privacy Policy for information on how we protect your privacy. Use of this site indicates your acceptance of our Terms of Use. Follow this link to view our 31 county New York State service area. You will need Internet Explorer or Firefox to use the secure features of this site.