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Our representatives will respond within one business day. If you a need an immediate response, please call by telephone. If you enrolled through the NY State of Health Marketplace, please return there to update your policy.

How Can We Help You?

Excellus BlueCross BlueShield is committed to service excellence when it comes to interactions with external customers. Our Customer Service employees have a role in helping the organization achieve a superior level of customer satisfaction.

We'd like to hear from you!
If you would like to recognize a Excellus BlueCross BlueShield Customer Service employee that has performed above and beyond expectations, resulting in an exceptional customer experience, please click on the 'Recognize an Employee' button below.

Image Link: Recognize an Employee

Step 1: Select a Claim Form:

(Optional) If you didn't expect to receive a bill from the provider

Step 2: Fill Out the Form & Save it to Your Computer
Step 3: Send to Us Electronically (requires Login to access)