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Our representatives will respond within one business day. If you a need an immediate response, please call by telephone. If you enrolled through the NY State of Health Marketplace, please return there to update your policy.
How Can We Help You?

Date of Birth Change

Prescription Drug Question

For Prescription Drug Questions, contact our Prescription Drug Help Desk.

Name Change

Prior Coverage Verification

  • Follow this link to Submit Prior Coverage Verification Form for Central New York Plans
  • Follow this link to Submit Prior Coverage Verification Form for Utica NY Plans
  • Follow this link to Submit Prior Coverage Verification Form for Rochester NY Plans

Web Site Issues

For Web site problems, contact our Web Security Help Desk.

Healthy NY Enrollment or Recertification

All Other Questions

For all other questions, please select your health plan:
Not yet a member? Select "Other Inquiries."
For Child Health Plus and Family Health Plus dental policies, contact HealthPlex.

Recognize a Customer Service Employee

Excellus BlueCross BlueShield is committed to service excellence when it comes to interactions with external customers. Our Customer Service employees have a role in helping the organization achieve a superior level of customer satisfaction.
We'd like to hear from you!
If you would like to recognize a Excellus BlueCross BlueShield Customer Service employee that has performed above and beyond expectations, resulting in an exceptional customer experience, please click on the 'Recognize an Employee' button below.
Image Link: Recognize an Employee
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