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Manage Your Privacy & Confidentiality
Manage Your Privacy & Confidentiality
Authorization to Disclose Protected Health Information
Privacy laws prohibit us from disclosing protected health information (PHI) related to your health insurance coverage to another person or organization (with some exceptions, like your physician) without your written authorization. Our Privacy Policy (PDF) describes other exceptions that may apply.
Releasing Your Information to Others
If you or a family member (age 18 or older) wish to designate another individual to receive information related to your health insurance and protected health information, you can complete the authorization online or by mail:
Image: Enter or Update Authorizations button
Or use these forms to Submit Authorizations by Mail:
Accessing Your Protected Health Information
Request a copy of your PHI to view or to request a change.
Disclosure Accounting
Request a list of instances your PHI was disclosed (with some exceptions).
Confidential Communications
Request that we communicate with you at an alternate address (if you are endangered).
For more information about our Privacy Practices, call Customer Services at the phone number printed on your Member ID Card. Follow this link to File a Complaint about Our Privacy Practices (PDF).
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