Rochester walk-in Customer Care Location:
Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
Representatives are available Monday through Friday, 9:00 a.m. to 4:30 p.m.
Rochester walk-in Resource Center Location:
Excellus BlueCross BlueShield Resource Center
1946 West RIdge Road
Rochester, NY 14626
Located across from the Airport Marriott facing Fetzner Road
Representatives are available Mon., Tues, Thurs. & Fri. 9:00 a.m. to 4:30 p.m. and Wednesday from 9:00 a.m. to 8:00 p.m.