Stop by our walk-in customer care locations if you'd like to visit us in-person.
Medicare Resource Center
1946 West Ridge Road
Rochester, New York 14626
Representatives are available Monday 9:00 a.m. to 6:00 p.m., Tuesday through Friday, 9 a.m. to 5:00 p.m.
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647
Representatives are available Monday through Friday, 9:00 a.m. to 4:30 p.m.