Visit In-Person

Rochester walk-in Customer Care Location:

Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
Representatives are available Monday through Friday, 9:00 a.m. to 4:30 p.m.

Rochester walk-in Resource Center Location:

Excellus BlueCross BlueShield Resource Center
1946 West Ridge Road
Rochester, NY 14626
Located across from the Airport Marriott facing Fetzner Road
Click for current hours
Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. .
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