Confidentiality for Victims of Domestic Violence

Per NY Insurance Law §2612, if we receive a copy of a valid order of protection against the policyholder of the policy under which you are covered, or against another person covered under the same group policy that you are, we will not, for the duration of the order, disclose to that person your address or phone number, or the address or phone number of your providers. For more information, see NY Insurance Law §2612.

Also, you have the right to request to receive communications about claims-related information by alternative means or at an alternative location if disclosure of such information would endanger your safety or your child’s safety. Please click here to complete our Confidential Communication Request form. To revoke this form, please contact the number on your identification card.

Victims of Domestic and Sexual Violence can contact the NYS Domestic and Sexual Violence Hotline at 1-800-942-6906.

Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. .
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