Frequently Asked Questions

PHI is any information that can identify you as an individual and your past, present or future physical or mental health condition.


If not releasing the information would put your health in danger, we are permitted to release it to those who need to know it. In this case, we will not release more information than necessary.


Yes, your dependent must complete a form that will authorize us to release PHI to you.


We will need authorization from your parent to release PHI to you.


Yes. Privacy laws prohibit us from releasing information to anyone, other than the individual or provider (for payment, treatment or healthcare operations) unless there is a signed authorization on file from the individual.


A Power of Attorney is valid only if it specifies that medical information can be released.


We may disclose PHI in response to a court order, subpoena, discovery request, or other lawful process.


The enclosed authorization form was created by Excellus BlueCross BlueShield, and will be used only by us. If you want to authorize your provider to speak to someone on your behalf, you will need to contact the provider directly.


There are different expiration selections you can choose on the authorization form.


We can accept a power of attorney, however, it must specifically include that you have access to his or her medical information.


If you have a power of attorney indicating that you have access to your dependent's medical information, we will be able to release your dependent's protected health information to you.


Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. .
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