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Thousands of pharmacies participate in our nationwide network. Our network has contracts with pharmacies that equal or exceed the CMS requirement for pharmacy access in your area. Generally, you must use network pharmacies to get your prescription drugs covered, except under non-routine circumstances and quantity limitations and restrictions may apply. A network pharmacy is a pharmacy that has contracted to participate in our network to provide your covered prescription drugs. Our pharmacy network includes retail, mail order, long-term care, home infusion and Indian/Tribal/Urban pharmacies.

To obtain a list of network pharmacies, to find out if your pharmacy is in the network or to obtain order forms and information about filling your prescriptions by mail, call our Pharmacy Help Desk toll-free at 1-877-883-9577, (TTY/TDD 1-800-421-1220) 8 a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Feb. 14, representatives also are available from 8:00 a.m. - 8:00 p.m., 7 days a week. To contact us by mail: Excellus BlueCross BlueShield, PO Box 546, Buffalo, NY 14201-0546.

Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. .
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