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24/7 Nurse Call Line
24/7 Nurse Call Line
Image: Woman on telephone

Peace of Mind When You Need it Right Away
You can contact a nurse by phone anytime – 24 hours a day, seven days a week. Our specially trained registered nurses can provide support and education for members with chronic or complex health conditions or answers to more general health questions.

Key Features:
  • Decision making support and education when you need it most
  • Triage to appropriate level of care
  • Information regarding diagnoses, medications, and treatment options
  • Assistance with finding providers
  • Nutritional information
  • Referrals, as appropriate, into the Member Care Management program for enhanced care management

Ask a Nurse Today! Call 1-800-348-9786 (TDD/TTY 1-800-421-1220).

 

The 24/7 Nurse Call Line is a service provided to our members to support their relationship with their health care providers. The information provided is intended to help educate members, not to replace the advice of a medical professional. If you are experiencing severe symptoms such as sharp pains, fever, loss of bodily function control, vomiting or any other immediate medical concern, dial 911 or contact a physician directly.

Excellus BlueCross BlueShield contracts with the federal government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. .
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