Excellus BlueCross BlueShield has partnered with MDLIVE to provide you with a faster way to receive non-urgent healthcare – telemedicine. Visit with a US Board-certified doctor by video conference or phone call right from your home, office or on the go for non-emergency medical conditions.
Telemedicine (also referred to as “telehealth” or “e-health”) allows a patient to contact and receive healthcare guidance from a doctor in real time using a smartphone, tablet, or computer.
When to Use Telemedicine Benefits
If your primary care doctor is not available
Instead of going to the ER or an urgent care center (for a non-emergency issue)
If traveling and in need of medical care
Cost of a Telemedicine Visit
Payment by credit card or your health savings card will be required.
Visit Charge = No more than $40.00
If you do not indicate you are an Excellus BCBS member: there will be a $59.00 charge
Co-payment responsibility varies by group and plan.
Our telemedicine service partner MDLIVE, will be aware of your co-payment amount when you contact them.
Common Conditions Treated
Cold & Flu
Urinary Tract Infections
Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5534a_C.
This page last updated 10/01/2018.
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