Telemedicine Visit
Telemedicine Visit
Telemedicine Visit

Excellus BlueCross BlueShield has partnered with MDLIVE to provide you with a faster way to receive non-urgent healthcare – telemedicine. Visit with a US Board-certified doctor by video conference or phone call right from your home, office or on the go for non-emergency medical conditions.

What is Telemedicine?

Telemedicine (also referred to as “telehealth” or “e-health”) allows a patient to contact and receive healthcare guidance from a doctor in real time using a smartphone, tablet, or computer.

When to Use Telemedicine Benefits

  • 24/7/365
  • If your primary care doctor is not available
  • Instead of going to the ER or an urgent care center (for a non-emergency issue)
  • If traveling and in need of medical care

Cost of a Telemedicine Visit

  • Payment by credit card or your health savings card will be required.
    • Visit Charge = No more than $40.00
    • If you do not indicate you are an Excellus BCBS member:  there will be a $59.00 charge
  • Co-payment responsibility varies by group and plan.
  • Our telemedicine service partner MDLIVE, will be aware of your co-payment amount when you contact them.

Common Conditions Treated

Allergies Fever Rashes
Asthma Headache Respiratory Infections
Bronchitis Infections Sinus Infections
Cold & Flu Insect Bites Skin Infections
Constipation Joint Aches Sore Throat
Diarrhea Nausea Urinary Tract Infections
Ear Infections Pink Eye And More!
Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5534a_C.
This page last updated 10/01/2018.