Opt in to receive email notifications when your member statements & documents are available to view online instead of receiving them in the mail. You can opt to receive all available documents online or pick & choose which you'd like to still receive in the mail.
How it works
- For any communications you opt to receive paperless, an email notification will be sent each time a new document is available to view securely in your online account.
- This benefit only applies to statements and documents you already receive today.
Follow these easy steps to sign up
Frequently asked questionsWhat are paperless preferences?
You can opt in to receive email notifications when your member statements and documents are available to view in your online account instead of receiving them in the mail. You can opt to receive all available documents online or pick and choose which you’d like to still receive in the mail.
Which documents can I receive paperless?
The list of member documents with a paperless delivery option can be found under Paperless Settings in your online account. You can specify preferred delivery channel by category or document name. New documents will be continually added to the paperless option; you can update your preferences at any time.
By opting in to paperless, will I receive unsolicited marketing emails?
No. This only applies to statements and documents you already receive today. If you have already opted to receive email newsletters or other email communications from us, you will continue to receive those as well unless you unsubscribe.
What if my spouse or family member and I share an email address; can we both use that email address to set up an online account and receive paperless communications?
No. For security reasons and protection of personal information, we need to ensure that only one individual can access and receive information from an online account. Therefore, email address must be unique to the individual. An email address cannot be shared between multiple online accounts.
Numerous vendors supply free email addresses if you require one to setup an online account for yourself or one of your dependents. Documents of dependents will be available to view in the subscriber account, but you will not receive an email notification when new documents are viewable unless you setup a separate online account for that dependent.
Can I access my member documents without logging in to my online account?
Some documents that do not contain any personally identifiable or health information are available without logging in. For your safety, all documents and statements that contain any personal information require you to log in with your username and password in order to access them.
Where are my statements and documents stored in my online account?
The link in your paperless email notification will send you directly to the member document center once you provide your log in credentials. These communications are stored in Statements & Documents under Your Account. Select the link for the communication you would like to view under Statement & Document Name. Please allow a few moments for the document to load in a new window.
How can I be sure my secure information is safe?
You are solely responsible for the proper use and storage of the log in credentials for your online account. No one can access your online account without your username and password.
How do I opt out of receiving paperless communications?
You can log into your online account at any time to update your preferences back to mail delivery. Additionally, every email notification that you receive for a paperless statement will contain a link to unsubscribe from this communication if you would no longer like to receive it.
What devices can be used to access my online account?
You can access your online account from a desktop computer, laptop, tablet or smartphone. You may experience issues viewing documents on a Samsung Galaxy Tab.
What should I do if I am experiencing difficulties with my online account or paperless preferences?
If you are experiencing technical difficulties logging in to your online account or setting up / changing your paperless preferences, please contact the Web Help Desk at 1-800-278-1247 or via our web form.