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Contact Information

Provider Relations
Find your local representative:

Behavioral Health Providers (PDF) - All Regions

Central New York Region (PDF) 
(Cayuga, Cortland, Jefferson, Lewis, Onondaga, 
Oswego, St. Lawrence & Tompkins Counties)

Rochester Region (PDF) 
(Genesee, Livingston, Monroe, Ontario, 
Seneca, Wayne & Yates Counties)

Southern Tier Region (PDF) 
(Broome, Chemung, Chenango, 
Schuyler, Steuben & Tioga Counties)

Utica Region (PDF) 
(Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, 
Madison, Montgomery, Oneida & Otsego Counties)

Customer Care
Call 1-800-920-8889 or Email

Pharmacy Help Desk
Call 1-800-724-5033 or Email
Fax 1-800-956-2397

Dental Services
Call 1-800-724-1675 or Email

Ecommerce Trading Partner Support
Call 1-877-843-8520

BlueOption Plus Customer Care
SafetyNet: Call 1-800-650-4359
SafetyNet TTY: Call 1-800-662-1220
Hours: Monday - Friday: 8 am - 6 pm EST

Web Help Desk (Technical Website Issues)
Call 1-800-278-1247 or Email

Mail Claims and Other Correspondence to:

Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121

Our Street Addresses:

333 Butternut Drive
Syracuse, NY 13214-1803

412 South Warren St., 1st Floor,
Syracuse, NY 13202

165 Court Street
Rochester, New York 14647

Utica Business Park
12 Rhoads Drive
Utica, NY 13502

53 Chenango Street
Binghamton, NY 13901

150 N. Main Street, Suite 1
Elmira, NY 14901

14 Durkee Street, Suite 250
Plattsburgh, NY 12901

215 Washington Street, Suite 112
Watertown, NY 13601