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If you have a question about your health plan's provider network, please call the telephone number on the back of your member card. Follow this link to View Professional Medical Conduct Information.
The Excellus Service Area
Our service area includes the following counties (view a map):
  • Central New York Region - St. Lawrence, Jefferson, Lewis, Oswego, Onondaga, Cayuga, Tompkins, and Cortland counties.
  • Central New York Southern Tier Region - Chenango, Broome, Tioga, Chemug, Schuyler, and Steuben counties.
  • Rochester Region - Monroe, Wayne, Livingston, Ontario, Yates, and Seneca counties.
  • Utica Region - Franklin, Clinton, Essex, Hamilton, Herkimer, Fulton, Oneida, Madison, Montgomery, Otsego, and Delaware counties.
Professional Medical Conduct
The Office of Professional Medical Conduct of the New York State Department of Health investigates complaints about physicians and monitors those who have been placed on probation. To learn if a physician has been disciplined, visit and select the "Physician Discipline" button on the right side of the page, or call (800) 663-6114.