If your provider isn’t available, virtual care (also called telehealth or telemedicine) can help. Get fast access to care from the comfort of your home or wherever you are.

How virtual care works

Virtual care lets you connect with board-certified providers, licensed behavioral health specialists, health coaches, and nutritionists online from your phone, tablet, or computer. You can easily speak with a provider, get a diagnosis, receive a treatment plan, and even have prescriptions sent to your pharmacy.

See what virtual benefits your plan covers

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Log in to your online account to see what virtual care options are available to you.

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Get instant access to your virtual benefits, view your member card, submit claims, track your deductible and more.

Understand your coverage and costs

Telehealth and telemedicine visit costs vary depending on your health plan. For detailed information about your coverage and costs, please call Customer Care using the phone number on the back of your member card. You can also ask your doctor if they offer telehealth and how it works.

You can pay for your visit with a credit card or through a Health Savings Account (HSA), Health Reimbursement Account (HRA), or Flexible Spending Account (FSA).

Your virtual care options

Depending on the plan you have, you may have access to a variety of virtual care options, including:

Our Local Providers

Need to see a doctor or specialist but cannot go in person? Many local providers offer virtual visits. Because they know your health history, they’re a great first stop when you’re not feeling well, whether it is your body or your mind. They can help with:

  • Ordering tests (like bloodwork or x-rays)
  • Referrals
  • Prescriptions
  • Follow-up care
  • Regular mental health appointments

Contact your provider directly to schedule a telehealth visit.

Use our Find a Doctor tool to locate a provider or confirm if yours offers virtual visits. Start by searching, then use the Filter and select “Telehealth” under “Virtual Care.”

Find a Doctor

Need care fast? If your doctor isn’t available, we've partnered with MD Live to give you 24/7 access to U.S. board-certified doctors via telemedicine. MD Live providers can treat non-emergency issues, diagnose your symptoms, and even prescribe medicine if you need it.

Common conditions treated:

  • Allergies
  • Cold and flu
  • Constipation
  • Ear problems
  • Fever
  • Headache
  • Joint aches and pains
  • Nausea and vomiting
  • Pink eye
  • Rashes
  • Sinus infections
  • Sunburn
  • Urinary tract infections
  • and more

Not all plans include MD Live as a covered benefit. Log in to your online account to see if MD Live providers participate in your plan.

MD Live

We've partnered with MDLive so you can meet with a psychiatrist or a variety of licensed therapists from the comfort of your home. It's convenient, private, and you can even set up regular appointments with the same therapist of you would like ongoing support.

Common conditions treated:

  • Addiction
  • Bipolar disorders
  • Depression
  • Eating disorders
  • Grief and loss
  • LGBTQ+ support
  • Panic disorders
  • Stress
  • Trauma and PTSD
     

Not all plans include MD Live as a covered benefit. Log in to your online account to see if MD Live providers participate in your plan.

MD Live

We’ve partnered with Vori Health, a nationwide specialty medical practice designed to help you treat back, neck, and joint concerns – all from the comfort of your home. With Vori Health, you will have access to:

  • Initial medical evaluation and diagnosis
  • Convenient video visits
  • Personalized treatment, including physical therapy and more
  • Non-opioid pain medication and imaging, if needed
  • Support to help manage pain, regain strength and enjoy life

Not all plans include virtual physical therapy with Vori Health as a covered benefit. To see if Vori Health providers participate in your plan, log in to your online account.

Vori Health

We’ve partnered with MD Live to save you time and travel with virtual dermatology, available 24/7/365, even on holidays. From suspicious spots and rashes to cold sores and fungal infections, U.S. board-certified dermatologists deliver reliable care for thousands of skin, hair, and nail conditions.

Common conditions treated:

  • Acne
  • Alopecia (hair loss)
  • Boils
  • Cold sores
  • Cysts
  • Dermatitis (including maskne)
  • Eczema
  • Folliculitis
  • Fungal skin infections
  • Hives
  • Keratosis
  • Rosacea
  • Skin pigmentation disorders
  • Suspicious spots and moles
  • Warts
     

Not all plans include MD Live as a covered benefit. Log in to your online account to see if MD Live providers participate in your plan.

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MD Live

 

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