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Call Us

EXC-Contact Us - Call Us

For Technical Website Issues:

  • To retrieve username or reset password, select Login/Register to use the self service links.
  • For all other technical website issues call 1-800-278-1247
    Hours: Monday – Thursday, 8 a.m. to 4:30 p.m. Friday, 9 a.m. to 4:30 p.m. EST

For Prescription Drug Questions:

  • Call the number on your Member Card for personalized care.
  • Hours: Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. EST
  • Don’t have your Member Card handy?
    • Medicare Members: Call 1-877-883-9577
      Hours: Monday - Friday 8 a.m. to 8 p.m.
      From Oct. 1 to Feb. 14, representatives are available seven days a week 8 a.m. to 8 p.m. EST
    • Other Members: Call 1-800-499-1275
      Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

For Claims, Benefits and All Other Questions:

  • Call the number on your Member Card for personalized care.
  • Don’t have your Member Card handy?
    • Medicare Members: Call 1-877-883-9577
      Hours: Monday - Friday 8 a.m. to 8 p.m.
      From Oct. 1 to Feb. 14, representatives are available seven days a week 8 a.m. to 8 p.m. EST
    • Other Members: Call 1-800-499-1275
      Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

For Blue Option Plus Customer Care:

For TTY/TDD:

 

Need Language Translation?

We offer a service that translates our members' questions and medical providers' answers into more than 150 languages. Call the number on your member card for more information.