Call Us

Billing and Payments:

• Learn about convenient bill pay options.
• For billing questions or to pay by phone, please call us
  Monday - Friday: 8 a.m. - 6 p.m.
  • Essential Plan & QHP Individual Market Members: 1-877-626-9298
  • Child Health Plus Members: 1-800-650-4359
  • Medicare Members: 1-877-883-9577
  • TTY: 711
• For billing questions on Dental Blue Select, please call us
  Monday - Thursday: 8 a.m.-5:30 p.m. and
  Friday: 9 a.m. – 5:30 p.m.
  • Dental Blue Select: 1-844-829-8513
  • Note: Pay by phone is not an option for Dental Blue Select.

For Technical Website Issues:

• To retrieve username or reset password, select Login/Register to use the self service links.
• For all other technical website issues call 1-800-278-1247
  Hours: Monday – Thursday, 8 a.m. to 4:30 p.m. Friday, 9 a.m. to 4:30 p.m. EST

For Prescription Drug Questions:

• Call the number on your Member Card for personalized care.
• Hours: Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. EST
• Don’t have your Member Card handy?
  • Medicare Members: Call 1-877-883-9577
    Hours: Monday - Friday 8 a.m. to 8 p.m.
    From Oct. 1 to Mar. 31, representatives are available seven days a week 8 a.m. to 8 p.m. EST
  • Other Members: Call 1-800-499-1275
    Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

For Claims, Benefits and All Other Questions:

• Call the number on your Member Card for personalized care.
• Don’t have your Member Card handy?
  • Medicare Members: Call 1-877-883-9577
    Hours: Monday - Friday 8 a.m. to 8 p.m.
    From Oct. 1 to Mar. 31, representatives are available seven days a week 8 a.m. to 8 p.m. EST
  • Other Members: Call 1-800-499-1275
    Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

For Blue Option Plus Customer Care:

• SafetyNet: 1-800-650-4359 (TTY: 711)
  Hours: Monday – Friday: 8 a.m. to 6 p.m. EST

Member Care Management

Our team can help you understand your condition, treatment options, and the importance of following your doctor's plan.

• Call 1-800-860-2619 (TTY: 711)
• Hours: Monday - Friday 8 a.m. - 4:30 p.m.

For TTY/TDD:

• Call 711