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Call Us
EXC-Contact Us - Call Us
For Technical Website Issues:
- To retrieve username or reset password, select Login/Register to use the self service links.
- For all other technical website issues call 1-800-278-1247 Hours: Monday – Thursday, 8 a.m. to 4:30 p.m. Friday, 9 a.m. to 4:30 p.m. EST
For Prescription Drug Questions:
- Call the number on your Member Card for personalized care.
- Hours: Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. EST
- Don’t have your Member Card handy?
- Medicare Members: Call 1-877-883-9577 Hours: Monday - Friday 8 a.m. to 8 p.m.
From Oct. 1 to Feb. 14, representatives are available seven days a week 8 a.m. to 8 p.m. EST - Other Members: Call 1-800-499-1275 Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.
- Medicare Members: Call 1-877-883-9577
For Claims, Benefits and All Other Questions:
- Call the number on your Member Card for personalized care.
- Don’t have your Member Card handy?
- Medicare Members: Call 1-877-883-9577 Hours: Monday - Friday 8 a.m. to 8 p.m.
From Oct. 1 to Feb. 14, representatives are available seven days a week 8 a.m. to 8 p.m. EST - Other Members: Call 1-800-499-1275 Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.
- Medicare Members: Call 1-877-883-9577
For Blue Option Plus Customer Care:
- SafetyNet: 800-650-4359
- SafetyNet Relay(TTY): 800-662-1220 Hours: Monday – Friday: 8 a.m. to 6:00 p.m. EST
For TTY/TDD:
- Call 1-800-421-1220
Need Language Translation?
We offer a service that translates our members' questions and medical providers' answers into more than 150 languages. Call the number on your member card for more information.