Visit Us in Person
Pay your bill, submit your claims, or submit membership enrollment forms by mail. For all other customer needs, visit one of our locations below. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays. For Resource Center Hours, see below.
Mail Forms and Payments
Direct Premium Payments
Excellus Health Plan
P.O. Box 5267
Binghamton, NY 13902-5267
Group Premium Payments
Excellus Health Plan
P.O. Box 5266
Binghamton, NY 13902-5266
Claims and Membership Forms
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
View Our Locations
Rochester Location
165 Court Street
Rochester, New York 14647
Map
Utica Location
Utica Business Park, 12 Rhoads Drive
Utica, NY 13502
Map
Plattsburgh Location
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
Map
Visit A Resource Center
View Hours and Details
Greece Center
1946 West Ridge Road
Rochester, NY 14626
The Syracuse Center is open by appointment only. To schedule, please call 1-800-234-4781
Syracuse Center
221 South Warren Street
Syracuse, NY 13202