Visit Us in Person

We get it. Sometimes you just want to talk to someone face to face. Whether you need help enrolling in a health plan, have questions about your bill, or don’t know where to start when it comes to coverage, our local team is here to help.

Not ready (or able) to visit us in person? No problem! Give our Customer Care team a call at 800-234-4781 and we will help connect you to the support you need.

Connect at a Resource Center

Our Resource Centers offer personalized assistance in a friendly, welcoming atmosphere. At a Resource Center, you can:

  • Meet 1-on-1 with a licensed advisor to discuss your health insurance options
  • Get assistance in applying for and purchasing coverage
  • Ask questions about your coverage, benefits, or billing
  • Attend a seminar and other educational events
  • And more

Need to pay a bill? While our Resource Centers are not able to process bill payments, you can always pay your bill online, by phone, or by mail. Visit our Member Bill Pay Options page for more information.
 

Greece Resource Center

1946 West Ridge Road, Suite B
Rochester, NY 14626

Monday - Friday: 9:00 a.m. - 4:30 p.m.

Walk-ins welcome! You can also call the Resource Center at 585-225-0221 to schedule an appointment.
 

Syracuse Resource Center

221 South Warren Street
Syracuse, NY 13202

Monday - Friday: 9:00 a.m. - 4:30 p.m.

BY APPOINTMENT ONLY
Call our Customer Care team at 800-234-4781 to schedule an appointment.
 

Visit a Local Excellus BCBS Office

Our local offices are staffed with a team of friendly, knowledgeable advisors ready to help. At your local Excellus BCBS office, you can:

  • Speak 1-on-1 with a licensed advisor to discuss your health insurance options
  • Get assistance in applying for and purchasing coverage
  • Ask questions about your coverage, benefits, or billing
  • Pay your medical premium bill
  • And more

Rochester Office

165 Court Street
Rochester, NY 14647

Monday - Friday: 9:00 a.m. - 4:30 p.m.

BY APPOINTMENT ONLY
Call our Customer Care team at 800-234-4781 to schedule an appointment.
 

Utica Office

Utica Business Park, 12 Rhoads Drive
Utica, NY 13502

Monday - Friday: 9:00 a.m. - 4:30 p.m.

BY APPOINTMENT ONLY
Call our Customer Care team at 800-234-4781 to schedule an appointment.
 

 Our Plattsburgh office is currently closed until further notice
You can still call our Customer Care team at 800-234-4781 to schedule a phone appointment with a licensed advisor to get your questions answered.

 

 

 

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