Visit Us in Person

Pay your bill, submit your claims, or submit membership enrollment forms by mail. For all other customer needs, visit one of our locations below. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays. For Resource Center Hours, see below.

Mail Forms and Payments

Direct Premium Payments
Excellus Health Plan
P.O. Box 5267
Binghamton, NY 13902-5267

Group Premium Payments
Excellus Health Plan
P.O. Box 5266
Binghamton, NY 13902-5266

Claims and Membership Forms
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121

View Our Locations

The following locations are open by appointment only. To schedule, please call 1-800-234-4781

Rochester Location
165 Court Street
Rochester, New York 14647
Map

Utica Location
Utica Business Park, 12 Rhoads Drive
Utica, NY 13502
Map

Due to the New York State of Emergency, the Plattsburgh location is closed until further notice. Please call 1-800-234-4781 to schedule a phone appointment.

Plattsburgh Location
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
Map

Visit A Resource Center

View Hours and Details

Greece Center
1946 West Ridge Road
Rochester, NY 14626

The Syracuse Center is open by appointment only. To schedule, please call 1-800-234-4781
Syracuse Center
221 South Warren Street
Syracuse, NY 13202