Caregiver Support

Even if you're a family member, your loved one will first need to give us permission for you to access their health plan information to make decisions on their behalf.

• Download our authorization form, or your loved one can log in to request authorization online.

Find a Doctor and Estimate Medical Costs

We offer tools to help locate participating providers, connect with care, and make informed health decisions.

• Find a Doctor, Provider, or Facility
• Telehealth and Telemedicine help connect you to care via telephone, email, or video chat
• Estimate Medical Costs to help plan for out-of-pocket expenses*
  *Available to members when they log in to their online account

Care Management

We are here to help manage your loved one’s health by providing one-on-one support, guidance, and recommendations via phone or using the Wellframe ® mobile app at no additional cost.

• Access experienced healthcare professionals such as registered nurses, registered dietitians, behavioral health specialists, respiratory therapists, social workers, and more.
• We've partnered with Wellframe® to provide a free mobile app you can use to text with a dedicated Excellus BCBS care manager for guidance and answers

Have Questions? Contact Care Management today, or download the Wellframe app from the App Store or Google Play Store and enter the code 'EXCELLUS' during registration.

Note: You will need the member's name, subscriber ID, and date of birth

Medication Awareness

Learn More about your loved one's medications to make informed decisions about their healthcare.

• Learn about the importance of taking medications as directed
• Save yourself a trip to the pharmacy by signing up for prescription home delivery**
  **Available to eligible members

Advance Care Planning

Advance Care Planning is a process for planning for future medical care in case you are unable to make your own decisions.

• All adults 18 and older should have a conversation with loved ones and complete a Health Care Proxy.
• Individuals with advanced illness, including advanced frailty, should talk with a trusted physician, NP or PA to complete a MOLST, a set of medical orders that must be followed in all settings.