What is Telemedicine?

Telemedicine is the use of electronic information and communication technologies (such as smartphone, tablet, computer, and telephone) by a health care provider to deliver health care services to a patient while the healthcare provider is located at a different site such as an office or hospital.

Did you know that your in-Network Providers may offer similar Telemedicine Services? Please contact them directly to see if they do.

If your Provider does not offer these services, we have also partnered with MDLIVE®. MDLIVE® provides an alternative way to access US board certified Providers for non-emergency medical conditions and behavioral health conditions in the comfort of your own home or on the go.



How to Register for MDLIVE®

How to Use MDLIVE®

When to Use Telemedicine Benefits

Non-Emergency Medical Telemedicine

  • Instead of going to the emergency room or an urgent care center (for a non-emergency medical issue)
  • Traveling and in need of medical care
  • Children are away at school
  • Unable to leave work or home

Behavioral Health Telemedicine

  • Unable to get an in-person appointment with a provider
  • Prefer to have an appointment in the comfort of your home
  • Unable to leave work or home

TIP: Take a peek at our Telemedicine infographic

Cost of a Telemedicine Visit

  • Payment by credit card or your health savings (HSA) card will be required
  • Co-payment responsibility varies by group and plan
  • Our telemedicine service partner MDLIVE®, will know your co-payment amount when you contact them or when you create your MDLIVE account and sign in

Common Conditions Treated

Non-Emergency Medical Telemedicine

  • Allergies
  • Asthma
  • Cold & Flu
  • Constipation
  • Diarrhea
  • Fever
  • Headache
  • Insect Bites
  • Joint Aches
  • Nausea
  • Pink Eye
  • Rashes
  • And More!


Behavioral Health Telemedicine

  • Addictions
  • Anxiety
  • Bipolar disorders
  • Depression
  • Eating disorders
  • LGBTQ support
  • Grief and loss
  • Men’s issues
  • Panic disorders
  • Stress
  • Trauma and PTSD
  • Women’s issues
  • And More!

Download the MDLIVE® Mobile App on your smart device for easy access.

Download Excellus BCBS mobile app from iTunes Download Excellus BCBS mobile app from Google Play