As a member enrolled through New York State of Health, here is what you can expect.
- Important: Pay Your First Month's Premium
To Start Coverage
1. You will receive your first medical and/or dental premium bill(s) by mail.
2. You must pay your bill(s) in full by the due date to start your coverage.
Pay Online Now. It's easy and secure. Use a credit card or debit card (MasterCard, Discover, Visa).
You'll need the subscriber information and premium amount due for the bill you're paying.
Mail your check or money order and remittance in the return envelope. Payment must be received and processed by the due date.
The check should be made payable and mailed to:
Excellus Health Plan - Direct
P.O. Box 5267
Binghamton, NY 13902-5267
3. Confirmation of your initial payment will appear on your next invoice.
After Your Coverage is Active
1. You will receive your member card and welcome materials in the mail.
2. Register for an online account for quick access to your online member card, benefits, claims and more.
3. Pay your bill using any of our convenient payment options.
If You Need Help
Medical Plan Members
1-877-626-9298 – Essential Plan & Qualified Health Plans
1-800-650-4359 – Child Health Plus
TTY 711
Regular Hours
Monday – Friday: 8 a.m. – 6 p.m. ET
Extended Hours for Open Enrollment (November 1 – January 31)
Monday – Thursday: 8 a.m. – 7 p.m. ET
Friday: 8 a.m. – 6:30 p.m. ET
Dental Plan Members
1-844-829-8513 – Dental Blue Select
TTY 711
Regular Hours
Monday - Thursday: 8 a.m. - 5:30 p.m. ET
Friday: 9 a.m. - 5:30 p.m. ET
