Welcome - Excellus Prospect

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Welcome

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Thanks for being an Excellus BlueCross BlueShield member! We’re here to help you maximize the benefits and extras that are part of your plan. Let’s get started!

  1. Still not sure what type of health insurance plan you signed up for?

    First things first, set up your online account. It only takes a minute. Then you can see your specific benefits, order your member card, update your information and more.

  2. Need to find a doctor, hospital or dentist?
    We can help.

    Find participating doctors, hospitals and dentists online in one simple place.

  3. Because medical questions don’t keep a
    9 to 5 schedule.

    Sometimes you just need a quick answer to a health question, but not immediate medical treatment or a doctor visit. Our nurses are available 24/7. Add the number to your phone, 1-800-348-9786.

    Telemedicine powered by MDLIVE - See a U.S. board-certified doctor by phone or video on your schedule, anytime, anywhere, including from your own home or on the road for non-emergency medical conditions.

  4. Making you an offer you can’t refuse.

    How about $0 health screenings, flu shots, other immunizations, and more! See the complete list of FREE preventive care — and be sure to take advantage this year and every year.

  5. It’s called “urgent” care for a reason.

    Don’t wait until you really need one to search for an urgent care center. Save valuable time by adding the nearest urgent care center to your cell phone contacts today.

  6. Want to save a little time? Here’s one easy way.

    Pay your bill online — it’s fast, easy and one less thing you have to think about every month.

  7. What’s in your wallet? Probably not your member card.

    View your member card online or on-the-go from your smartphone or mobile device. Just log in and it’s only a click away.

  8. Pssst… we’ve got a deal for you. Actually, we’ll have one for you every week.

    Sign up for exclusive Blue365 deals on health and wellness purchases, travel and more sent right to your inbox every week.

  9. Is staying in shape putting a hurt on your wallet?

    Don’t sweat it — get help paying for your gym membership or fitness classes. Check your coverage to see if you’re eligible for ExerciseRewards™.

  10. Coverage that travels with you.

    Review your coverage BEFORE travelling out of the area. Most of our plans provide BlueCard® Coverage that travels with you. But it’s a good idea to check your specific plan for details.

Still have questions? We’ve got answers.

Call our Customer Care number located on the back of your member card and then add it to your phone, just in case.

EXC-Thank You - Right Column - Save on Prescriptions

Save on Prescriptions

Start Saving

EXC - Thank You - Right Column - Pay Your Premium Online

Pay Your Premium Online

Sign Up today.

EXC-Thank You - Right Column - Need Help

Need Help?

Speak with one of our dedicated Customer Care Representatives:
Call: 1-800-499-1275
For TDD/TTY call 1-800-662-1220


Monday - Friday: 8 a.m. to 8 p.m

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