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Broker News | September 2017 | Vol. 12 No. 9
Broker News | September 2017 | Vol. 12 No. 9

Dedicated Assistance Line for Brokers with Small Group Accounts

From November 2017 through February 2018 a dedicated phone line will be available to assist you with questions about your small group accounts.

1-844-843-5256 (For brokers only)

Representatives staffing the line will be able to help you with:

  • Billing questions
  • Roster requests
  • Temporary Member Cards
  • Summary of Benefits and Coverage (SBC) requests
  • Probation/Eligibility requests
  • Verification of enrollment or cancellation requests
  • Escalation of membership inquiries submitted through our web site

For all large and experience-rated group inquiries you should continue to contact your dedicated account service representative.

For all other inquiries, please continue to use our external database/Enrollment and Billing Support form. Remember, this number is only for small group assistance. 

 

For additional broker resources, please visit ExcellusBCBS.com/broker.

 

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