Heads-Up for Your Groups: Setting Up Online Accounts for Employees
If you set up online accounts for your employees, be aware that you may be putting yourself at risk for unauthorized access to employees’ protected health information (PHI) – specifically, claim information.
We recommend that you avoid setting up online accounts on behalf of your employees. If employees need assistance setting up their online accounts, please instruct them to call our Web Help Desk at 1-800-278-1247. Web Help Desk hours are: Monday through Friday, 9:00 a.m. to 4:30 p.m. EST.
If you do assist your employees with setting up their online account, please urge them to change their account passwords immediately after setting up their account. This will ensure that you and your employee are protected from real or perceived unauthorized access to their online account.